What is Watermelon?

Watermelon is a customer service platform that uses an AI Agent to automatically answer common customer questions and execute actions across channels like chat, email, WhatsApp, and social media. It provides a unified inbox for human agents to take over when needed, and integrates with systems like Shopify and WooCommerce for real-time data. The platform is GDPR compliant, EU hosted, and ISO certified.

How to use Watermelon?

To use Watermelon, start by booking a demo or signing up for free. Use the AI Agent Builder to import your data from your website, documents, or connected systems. Refine responses to match your brand's tone and behavior, then activate the AI Agent across your desired channels. Monitor performance and take over conversations in the unified inbox when human expertise is needed.

Core features of Watermelon

AI Agent Builder: Create an AI Agent using your own data with no technical knowledge required.
Omnichannel support: Handle conversations via website chat, email, WhatsApp, Instagram, Messenger, and more.
Unified inbox: Manage all customer conversations in one place with full context and history.
Integrations: Connect Shopify, WooCommerce, Returnless, Monta, and other systems for real-time data and actions.
Analytics: Track automation rates, workload, and performance metrics.
GDPR compliant and EU hosted: Data stays in Europe with end-to-end encryption and ISO 27001 certification.