What is Hiver?

Hiver is an AI-native customer service platform designed for complex support operations. It consolidates multiple support channels like email, chat, Slack, voice, and social media into a single queue, allowing teams and AI agents to work together. The platform provides tools for collaboration, automation, and integration with other business systems.

How to use Hiver?

Teams can start by signing up for a free trial or booking a demo. They can then connect their support channels (email, chat, Slack, voice, etc.) to Hiver. Users can set up routing rules, use AI agents for automation, and collaborate with teammates through internal notes and linked tasks.

Core features of Hiver

Omnichannel support: unify email, chat, Slack, voice, and socials in one queue
AI Agents: automate manual steps like fetching CRM data and replying
AI Copilot: assists agents with responses
AI Help Center: self-service docs that update themselves
AI Insights: analytics and QA
Collaboration: internal notes, Slack conversations, linked tasks with Jira/Linear
Integrations: connect Salesforce, Shopify, NetSuite, and 1,000+ tools
Automation: rules for routing, triage, SLA alerts, and cross-tool updates