What is Threado AI’s Agent Assist?

Threado AI’s Agent Assist is a Chrome extension that integrates Threado AI, an AI-powered support assistant, directly into popular helpdesk tools. It allows support agents to access AI-generated responses, summarize tickets, and refine customer replies without leaving their ticketing system. The extension works with Zendesk, Freshdesk, Intercom, Salesforce, and more.

How to use Threado AI’s Agent Assist?

Install the extension from the Chrome Web Store, then log in to your Threado app account. Once installed, you can use it within your ticketing system to generate AI responses, summarize tickets, and refine customer replies. The bot must be trained in the Threado app first to access answers.

Core features of Threado AI’s Agent Assist

Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension.
AI-generated responses: Auto-generate customer replies with source references.
Refinement of customer replies: Rephrase, expand, shorten, and auto-improve draft replies.
Summarize tickets: Concise ticket summaries that can be added as private notes.
Works across top helpdesk tools: Zendesk, Freshdesk, Intercom, Salesforce, and more.