Deloitte
🇺🇸United States
05.0
Intelswift
5|0 reviews|0 favorites
Introduction
AI-powered customer service software for contact centers, unifying multichannel support, ticketing, and AI automation.
Listed on
July 27, 2026
What is Intelswift?
Intelswift is a customer service software platform designed for contact centers. It combines multichannel communication (live chat, email, Viber, Telegram) with AI-powered tools like chatbots, AI assistants (Copilot), and voice bots. The platform aims to automate routine tasks, reduce agent workload, and improve customer satisfaction through intelligent routing and analytics.
How to use Intelswift?
- Sign up for a free trial or request a demo on the Intelswift website. After onboarding, integrate your communication channels (live chat, email, messengers) into the unified inbox. Configure AI agents and chatbots to handle routine inquiries, set up ticketing rules for intelligent routing, and use the analytics dashboard to monitor performance and adjust strategies.
Core features of Intelswift
- Multichannel unified inbox (Viber, Telegram, email, live chat)
- AI chatbot and AI agent for automated responses and order processing
- AI assistant (Swift Copilot) for drafting replies and refining tone
- Ticketing system with intelligent request routing
- AI voice bot with speech recognition and conversational abilities
- In-depth analytics and performance reports
- Integrations with CRMs, telephony systems, and marketplaces
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