What is WelcoChat?

WelcoChat is an AI chat agent that you embed on your website to answer visitor questions around the clock. It builds a knowledge base by crawling your site and ingesting uploaded docs and FAQs, then answers visitors strictly from that content. When it is unsure or a visitor asks for a person, it captures lead details and hands the conversation off to your team, who can reply live from the WelcoChat portal.

How to use WelcoChat?

1. Create an account and start the 14-day free trial (no card required). 2. Connect your content — WelcoChat crawls your website and/or you upload docs and FAQs to build its knowledge base. 3. Customize the widget (name, avatar, colors, greeting message). 4. Paste one line of embed code into your site. 5. Review conversations and unanswered questions in the dashboard to improve the knowledge base. 6. Rely on human handoff whenever the agent is unsure or a visitor requests a person.

Core features of WelcoChat

Website knowledge base: auto-crawl your site, upload PDFs and docs, keep it updated
Embeddable widget: one script tag, fully customizable appearance
Lead capture: structured name, email, company and intent for every qualified conversation
Live human handoff: team notified and can reply live in the same conversation from the portal
Statistics dashboard: conversation volume, handoff rate, leads captured, knowledge-base health
Slack, Teams & webhook notifications when a visitor needs a human
WhatsApp channel (Business+): connect your own WhatsApp Business number with the same live handoff
Multi-language answers and image attachments (Business+)