What is Vital?

Vital is an AI-powered patient experience platform for healthcare providers. It integrates with any major EHR system to deliver personalized, real-time guidance to patients and families across emergency, inpatient, and urgent care settings. The platform uses healthcare AI to predict wait times, explain test results, assign education, and simplify discharge instructions.

How to use Vital?

Vital sits on top of any major EHR using a FHIR (preferred) or HL7 connection. Hospitals provide visit (ADT) feeds, orders & results, and clinical notes. Patients access the platform via a secure text-message link with no download or password required. Providers can use the Vital Care Team web-app to route patient requests and manage workflows.

Core features of Vital

AI-powered wait time prediction and real-time patient guidance
Plain-language explanations of test results and radiology findings
Simplified discharge checklists and video education
Vital Guard: AI flags undisclosed incidental findings and closes the loop via SMS
Vital Access: AI matches patients with follow-up care, 5x higher completion rates
Vital Care Team: routes patient requests to appropriate teams in real-time
Seamless EHR integration (Epic, Cerner, MEDITECH, FHIR, HL7)
HIPAA compliant, HITRUST CSF certified, AICPA SOC 2