What is Usercall?

Usercall is a qualitative data analysis software that runs AI-moderated voice interviews at scale and analyzes transcripts, open-ended responses, and voice-of-customer data. It turns qualitative data into themes, quotes, and patterns, with every finding linked back to the source. The platform is designed for researchers, product teams, DTC brands, and agencies.

How to use Usercall?

Sign up and launch a study the same day without a sales call. Upload your concept or discussion guide, define interview logic and follow-up behavior, and the AI moderator runs structured one-to-one voice interviews. After sessions, responses are auto-coded into themes with evidence-linked quotes. You can also upload existing transcripts or survey data for analysis, and use the Q&A feature to chat with your qualitative data.

Core features of Usercall

AI-moderated voice interviews with structured probing and dynamic follow-ups
Qualitative analysis of transcripts, open-ends, and VoC data into theme hierarchies
Evidence-linked themes with quotes behind every claim
Research triggers for post-signup, onboarding, upgrade, cancellation, and other customer moments
Multi-language research in 30+ languages with AI translation and moderation
Custom themes, tags, and filters for AI analysis
AI chat Q&A for qualitative insight exploration
Visual mockup/prototype testing with screen recording