Deloitte
🇺🇸United States
05.0
TheReach.ai
5|0 reviews|0 favorites
Introduction
AI operating platform for modern properties, handling guest communication, issue management, and operations for vacation rentals and residential communities.
Listed on
July 27, 2026
What is TheReach.ai?
TheReach.ai is an AI-powered operating platform designed for modern properties, including vacation rentals, residential communities, and multi-property portfolios. It provides AI agents that handle guest communication, issue triage, booking requests, and local recommendations, while integrating with property management systems like Hostaway and Beds24. The platform aims to streamline property operations by automating routine interactions and providing portfolio-wide analytics.
How to use TheReach.ai?
- To use TheReach.ai, sign up and choose a plan (Solo, Agency, Pro, or Enterprise). Connect your property management system (e.g., Hostaway, Beds24) by copying API tokens or credentials into the integration settings. Configure your property knowledge base and set up communication channels like WhatsApp, web chat, and voice. The AI agents then handle guest conversations, bookings, and issue triage automatically, with human takeover available when needed.
Core features of TheReach.ai
- AI Guest Concierge: 24/7 property-specific guest question answering
- AI Issue Triage Agent: Identifies maintenance issues and routes actions
- AI Booking & Request Agent: Handles availability, bookings, and requests
- AI Local Experience Concierge: Provides local info and recommendations
- AI Operations Analyst: Tracks conversation topics and service issues
- Unified communications inbox with chat, voice, and WhatsApp
- Role-based permissions and unlimited team seats
- PMS integrations with Hostaway, Beds24, Smoobu, iGMS, and more
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