Deloitte
🇺🇸United States
05.0
Talki
5|0 reviews|0 favorites
Introduction
AI helpdesk for B2B teams that automates routine tickets across web chat, email, and Telegram.
Listed on
August 26, 2026
What is Talki?
Talki is an AI-native helpdesk platform designed for B2B teams. It automatically answers routine customer support tickets using AI, while routing complex issues to human agents. It unifies web chat, email, and Telegram into a single shared inbox, and integrates with tools like Slack, Stripe, and WhatsApp.
How to use Talki?
- To get started, sign up and connect a channel: drop the chat widget on your site, forward your support email, or link a Telegram bot. Then point the AI at your documentation or website to build a knowledge base. The AI begins answering tickets instantly, and your team handles escalations in the shared inbox.
Core features of Talki
- AI AutoPilot agent that resolves tickets end-to-end from your knowledge base
- Unified inbox for web chat, email, and Telegram
- Built-in translation (DeepL) for multilingual support
- Backend Connect to pull customer data (plan, MRR, custom fields) into tickets
- One-line macros (slash commands) for quick actions
- Real-time metrics: response time, resolution rate, AI share, CSAT
- Integrations with Slack, Stripe, WhatsApp, Discord, and webhooks
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