What is Symbl.ai?

Symbl.ai is a developer platform that enables enterprises to build real-time AI agents, orchestrate multimodal experiences, and drive analytics from voice, video, and chat conversations. It provides a suite of APIs and SDKs for conversation intelligence, including transcription, summarization, entity detection, sentiment analysis, and call scoring. The platform is powered by Nebula, a purpose-built LLM for understanding and generating empathetic human conversations.

How to use Symbl.ai?

Sign up for a free account to get API access tokens. Use the Async API to process recorded conversations (video, audio, text) or the Streaming API for real-time conversations. Integrate the APIs into your applications using the provided SDKs and code samples. Use the Management API to create custom entities, criteria, and scorecards. Leverage pre-built UI components to quickly display conversation insights.

Core features of Symbl.ai

Nebula LLM: Purpose-built large language model for conversation understanding and generation, fine-tuned on 160+ conversational tasks.
Call Score API: Evaluate AI and human agent performance on calls with customizable criteria and scoring logic.
Summary API: Generate concise summaries, questions, and action items from conversations.
Entities API: Detect and extract critical data (PII, PCI, PHI, custom) from conversations in real-time or async.
Realtime Assist: Provide real-time guidance and support during live conversations.
Voice Agents: Automate Q&A on inbound customer calls.
Sentiment Analysis: Measure speaker sentiment and enthusiasm on specific topics.
Nebula Embeddings: Transform unstructured data into meaningful representations for search, clustering, and recommendations.