Spiral
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Introduction
AI-powered customer feedback analysis platform that turns reviews, chats, and calls into actionable insights.
Listed on
July 23, 2026
What is Spiral?
Spiral is an AI-powered customer feedback analysis platform that helps businesses understand their customers by analyzing reviews, live chats, phone calls, and survey responses. It uses AI to provide sentiment analysis, theme detection, and actionable insights, enabling teams to make data-driven decisions. Trusted by companies, it supports multiple data sources and offers scalable plans for businesses of all sizes.
How to use Spiral?
- To use Spiral, start by signing up for a free account. Connect your feedback sources such as Google Play, Salesforce, Zendesk, Genesys, or Qualtrics. Once connected, Spiral's AI will analyze your feedback and you can ask questions like 'What are users' biggest complaints?' or 'Show me recent 1-star reviews' to get insights. You can also set up automated reports and alerts based on your preferences.
Core features of Spiral
- AI Agent for customer feedback analysis
- Sentiment analysis and theme detection
- Supports multiple data channels (reviews, live chat, calls, surveys)
- Daily/Weekly AI digest reports
- Advanced KPI tracking and analytics
- PII redaction for data security
- 76+ language support
- Integrations with Google Play, Salesforce, Zendesk, Genesys, Qualtrics
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