Social Intents

Social Intents

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Introduction
AI customer service platform for Microsoft Teams, Slack, Google Chat, and Zoom.
Listed on
July 28, 2026

What is Social Intents?

Social Intents is a leading AI customer service and live chat platform that enables businesses to provide customer support directly from collaboration tools like Microsoft Teams, Slack, Google Chat, and Zoom. It combines AI-powered chatbots with human live chat to deliver omnichannel customer communication, handling a large portion of inquiries automatically while routing complex issues to human agents.

How to use Social Intents?

  • To use Social Intents, sign up for a free trial (no credit card required), then connect your team's collaboration tool (Teams, Slack, Google Chat, or Zoom) with one-click integration. Add the chat widget to your website by copying a line of code or using WordPress/Shopify plugins. Train the AI chatbot on your website content by entering your URL, and start responding to customer chats from your preferred platform.

Core features of Social Intents

  • AI chatbots powered by ChatGPT, Claude, or Gemini
  • Live chat from Microsoft Teams, Slack, Google Chat, Zoom, and Webex
  • Multi-channel support (website, WhatsApp, SMS, Messenger)
  • Proactive chat triggers and customization
  • Unlimited agents with no per-seat pricing
  • Analytics and reporting for chat performance
  • 80+ language support

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