What is PacifisAI?

PacifisAI is an AI-powered customer support platform that uses empathy-driven responses to calm frustrated customers. It detects sentiment in real-time, adapts tone and pacing, and provides intelligent escalation to human agents when needed. The platform integrates across multiple channels including web chat, email, WhatsApp, Instagram, and X, with a unified memory and knowledge base grounding.

How to use PacifisAI?

Start with a 14-day free trial (no credit card required). Spin up a sandbox, paste your knowledge base, and watch sentiment scores climb. The agent detects customer queries across channels, responds with empathetic AI grounded in your docs, escalates to humans with full context when necessary, and tracks performance metrics automatically.

Core features of PacifisAI

Empathy-Driven AI Responses: Real-time sentiment detection adjusts tone, pacing, and offers proactive concessions.
Intelligent Escalation: Routes only the moments that need a human, with full context and suggested next actions.
Multi-Channel Native: One agent across chat, email, WhatsApp, Instagram, and X with unified memory.
Knowledge Base Assist: Grounds every answer in your docs with citations, no hallucinations.
Sentiment Analytics: Live dashboards reveal frustration spikes and which fixes calm them.
Enterprise Security: SOC-2, GDPR, HIPAA-ready with PII redaction and regional data residency.