Deloitte
🇺🇸United States
05.0
Nextiva
5|0 reviews|0 favorites
Introduction
Nextiva is an AI-powered customer experience management platform that unifies communications, contact center, and business phone services.
Listed on
August 23, 2026
What is Nextiva?
Nextiva is a comprehensive customer experience (CX) platform that combines unified communications, contact center solutions, and business phone services. It offers AI capabilities such as AI receptionist, agent assist, and AI voice agents to automate and enhance customer interactions. The platform supports multiple channels including voice, texting, live chat, email, social media, and video meetings.
How to use Nextiva?
- To use Nextiva, businesses typically sign up for a plan, then set up their phone numbers and channels. They can configure AI features like the AI receptionist or agent assist, integrate with existing CRM and helpdesk tools, and manage all customer interactions from a unified dashboard. Onboarding includes porting existing numbers, setting up users, and customizing workflows.
Core features of Nextiva
- AI Employee (XBert) for automated customer conversations
- AI Receptionist for 24/7 call handling
- Agent Assist for real-time guidance
- Omnichannel support (voice, texting, live chat, email, social, video)
- Contact center with workforce management
- Analytics and reporting dashboards
- Journey orchestration for end-to-end engagement
User reviews
5.0
/ 50 reviews
5 stars
0
4 stars
0
3 stars
0
2 stars
0
1 stars
0
No reviews yet. Be the first to write one.
Similar products
BambooHR
🇺🇸United States
05.0
Perk
🇺🇸United States
05.0
Crucible AI Braintrust
Roundtable Labs
🇺🇸United States
05.0
Nextiva Embed
Add a website badge to show your product on Hootool—help others find the right AI tool for their problem. Easy to place on your homepage or footer.