Listen Labs
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Introduction
AI-powered customer research platform that conducts, analyzes, and summarizes interviews at scale.
Listed on
July 23, 2026
What is Listen Labs?
Listen Labs is an AI-driven customer research platform that helps companies understand their customers deeply and quickly. It uses an AI interviewer to conduct real conversations with follow-up questions, uncovering the 'why' behind people's thoughts and feelings. The platform analyzes qualitative data at scale, surfacing insights, themes, and personas, and is trusted by leading Fortune 500 brands.
How to use Listen Labs?
- To use Listen Labs, you start by designing a study—either by letting the AI draft objectives and questions based on your goal or by uploading your own interview guide. Then, you reach the right participants from a global network of 50M+ people or use your own contacts. The AI moderator conducts interviews at scale, and the platform automatically analyzes responses to generate deliverables like highlight reels and boardroom-ready slides. You can also search and build on past studies to compound your learnings.
Core features of Listen Labs
- AI-moderated interviews with smart follow-ups
- Global participant network (50M+)
- Multilingual support (120+ languages)
- Automatic analysis and insight generation
- Highlight reels and editable slides
- Say/Do gap analysis and emotional intelligence metrics
- Enterprise-grade controls (SOC 2, GDPR)
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