Deloitte
🇺🇸United States
05.0
IrisAgent
5|0 reviews|0 favorites
Introduction
AI support agents that resolve tickets without hallucinations.
Listed on
September 8, 2026
What is IrisAgent?
IrisAgent is an AI customer support automation platform that uses grounded AI agents to resolve customer conversations across chat, email, and voice. It is built for enterprise CX, support, and operations, claiming 95%+ accuracy with zero hallucinations. The platform integrates with major helpdesks like Zendesk, Salesforce, and Intercom, and can be deployed in 24 hours.
How to use IrisAgent?
- To use IrisAgent, you typically book a demo or sign up for a free trial. After integration with your helpdesk (e.g., Zendesk, Salesforce), you connect your knowledge base and ticket history. The AI agents then handle customer conversations, escalating to humans when confidence is low. You can also write SOPs in plain English to create automated workflows.
Core features of IrisAgent
- AI agents for chat, email, and voice
- Agent Assist with suggested replies
- Smart Operating Procedures (SOPs) in natural language
- AutoKB: automatic knowledge generation
- AutoQA: quality assurance monitoring
- Support Analyst: ask tickets anything with AI
- Integrations with Zendesk, Salesforce, Intercom, and more
- Private, self-hosted AI option
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