What is Hoop?

Hoop is an AI-powered retention agent designed specifically for Shopify subscription brands. It integrates with helpdesks like Gorgias, Zendesk, and Kustomer, and subscription billing tools like Recharge and Skio. Hoop automatically intercepts cancellation requests and runs conversational save flows in the brand's voice, offering tailored solutions such as discounts, pauses, or plan changes to retain subscribers.

How to use Hoop?

To use Hoop, connect your helpdesk and subscription billing tool via OAuth (about 20 minutes). Hoop's team handles the integration and ingests your last 90 days of cancellation history. You then collaborate with Hoop to define your retention policy in plain English. After approval, Hoop runs in sandbox mode for review, then goes live to handle every cancellation ticket automatically.

Core features of Hoop

AI-driven save conversations on cancellation tickets
Integrates with Gorgias, Zendesk, Kustomer, Recharge, Skio, and Shopify
Plain-English policy editor for easy offer A/B testing
Automated billing updates (pause, swap, discount) in subscription tools
Retention scorecard with save rate, top reasons, offer performance, and MRR retained
24/7 coverage, reducing need for additional support agents