What is HiJiffy?

HiJiffy is a guest communications hub designed for the hospitality industry. It uses conversational AI to automate guest interactions across multiple channels, including webchat, WhatsApp, social media, email, and SMS. The platform centralizes all guest messages into a single console, helping hotels reduce front-desk workload and increase direct bookings and upselling opportunities.

How to use HiJiffy?

Hotels integrate HiJiffy with their existing systems (PMS, CRM, booking engine) and connect their communication channels. The AI chatbot is trained with property-specific information to answer FAQs and handle guest requests. Staff manage conversations through a central console, assign tasks, and launch automated campaigns for check-in, upselling, and guest feedback.

Core features of HiJiffy

AI-powered chatbot for 24/7 guest communication
Centralized inbox for all channels (webchat, WhatsApp, social media, email, SMS)
Booking Assistant AI to drive direct bookings
Virtual Concierge AI for in-stay guest assistance
Automated campaigns for check-in, upselling, and guest reviews
Multi-property management for hotel groups and chains
Integration with PMS, CRM, and booking engines
Sentiment analysis and task assignment for team coordination