What is Giga AI?

Giga is an enterprise platform for building and operating AI support agents that handle customer conversations across voice, chat, and email. Agents take action on customer requests, follow up when needed, and pursue relevant sales opportunities. The platform combines agent building, outcome observation, and continuous improvement so teams can measure and raise metrics like resolution rate.

How to use Giga AI?

1. Configure the work your agents do by defining policies, knowledge, and connected tools. 2. Build your first multimodal agent in Agent Canvas in under five minutes, or use Scout to draft and update instructions. 3. Attach APIs as agent tools and control how they can be called. 4. Observe outcomes by going from a metric to the conversations behind it. 5. Improve by working with Scout to find and test improvements, then publish new agent versions.

Core features of Giga AI

Agent Canvas: build a multimodal agent in under five minutes
Scout: the agent-building agent that drafts, investigates, and tests improvements
Policies: readable instructions defining scenarios, brand voice, and rules
Tool access: attach APIs to agents and control how they are called
Omnichannel support across voice, chat, and email
Observe outcomes: go from a metric to the conversations behind it
CLI: ship and operate straight from the terminal
Browser Agent: execute workflows inside browser-based systems without APIs