What is Avaamo Agent Assist?

Avaamo Agent Assist is an AI-powered, Contact Center agent assistant that provides live assistance from call acceptance. It seamlessly integrates with CRMs and knowledge bases, offering real-time analysis to ensure contextually relevant information is available to agents. The extension is designed to save time for both agents and customers by automating and enhancing various aspects of customer interactions.

How to use Avaamo Agent Assist?

Install the Avaamo Agent Assist extension from the Chrome Web Store. Once added, it works within your Contact Center environment, providing live call transcription, automatic recommendations, and AI knowledge assist during conversations. The extension automates backend tasks, summarizes conversations, tags key topics, and translates conversations in real-time.

Core features of Avaamo Agent Assist

Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
Automatic Recommendations: Real-time suggested responses and next best actions.
AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
Automation & RPA: Automates backend tasks directly from the conversation.
Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time.
Translation: Translates conversations in real-time in several languages.