What is Dovetail?

Dovetail is a customer intelligence platform that centralizes customer feedback from various sources like sales calls, support tickets, and research. It uses AI to automatically analyze and synthesize this data, surfacing trends, themes, and signals. The platform aims to help organizations make data-driven decisions by providing evidence-backed insights.

How to use Dovetail?

To use Dovetail, start by signing up for a free account. Connect your data sources through native integrations or API to bring in customer feedback. Use AI Projects to automatically analyze and summarize your data, AI Channels to classify feedback into actionable ideas, and AI Chat to ask questions and get cited answers. Create AI Docs and set up AI Agents to share insights and automate actions across your team.

Core features of Dovetail

AI Projects: Automatic transcription, summarization, and analysis of customer research.
AI Channels: Classify raw feedback into ideas and identify emerging issues.
AI Dashboards: Visualize customer trends and sentiment over time.
AI Chat: Get instant, evidence-backed answers from your customer data.
AI Docs: Generate shareable, evidence-grounded documents.
AI Agents: Automate actions based on customer signals.
Integrations: Connect with 38+ tools including Slack, Salesforce, and Jira.