Deloitte
🇺🇸United States
05.0
Alga - AI Ticketing Assistant for MSPs
5|0 reviews|0 favorites
Introduction
Alga is a free Chrome extension that uses AI to assist IT technicians and MSPs using ConnectWise with help desk tickets.
Listed on
July 23, 2026
What is Alga - AI Ticketing Assistant for MSPs?
Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. It helps improve SLA response times and combats IT technician mental fatigue.
How to use Alga - AI Ticketing Assistant for MSPs?
- Install the extension from the Chrome Web Store, then use it with ConnectWise on any Windows, Mac, or Linux computer running Chrome. It works with on-prem ConnectWise users as well.
Core features of Alga - AI Ticketing Assistant for MSPs
- Ticket Title: Get intelligent new titles for service tickets based on their content.
- Summary: Receive a synopsis of the ticket's history.
- Categories: Ticket categories are automatically generated.
- Giving Advice: Get real-time advice on how to handle tickets.
- Writing Responses: Generate customer-ready responses with a single click.
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