What is Canny?

Canny is an AI-powered customer feedback management platform that helps teams capture, analyze, and prioritize feedback from customers and teammates. It automatically reads sales and support conversations to surface feature requests and insights, enabling product, sales, and customer success teams to make data-driven decisions. Canny integrates with tools like Intercom, Slack, and Jira, and offers public feedback boards, roadmaps, and changelogs.

How to use Canny?

Start by signing up for a free account (no credit card required). Connect your communication tools (e.g., Gong, Intercom, Slack) to Autopilot to automatically capture feedback. Organize feedback into boards, tag and categorize posts, and prioritize based on revenue impact. Use public roadmaps and status updates to communicate with customers, and integrate with project management tools like Jira or Linear to sync workflows.

Core features of Canny

AI Autopilot: automatically captures, deduplicates, and triages feedback from support and sales conversations
Feedback boards: public or private portals for customers to submit and vote on ideas
Prioritization: score and rank features by revenue impact and user segments
Roadmapping: create public or private roadmaps with status updates and date estimates
Changelog: announce product updates via widget or email
Integrations: with Intercom, Zendesk, Slack, Jira, Linear, Salesforce, and more
MCP server: connect Canny to AI tools like ChatGPT, Claude, and Cursor