Backsy.ai
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Introduction
AI customer feedback analysis software that turns voice, text, and CSV feedback into actionable insights with transparent evidence.
Listed on
July 23, 2026
What is Backsy.ai?
Backsy.ai is an AI-powered customer feedback analysis platform that collects feedback via voice or text and analyzes it against custom attributes. It helps product teams, UX researchers, and businesses turn unstructured feedback into clear, evidence-backed scores and emerging themes, eliminating survey fatigue and manual analysis.
How to use Backsy.ai?
- 1. Create a product and define attributes to track (e.g., Design, Speed, Support). 2. Upload existing feedback via CSV or share a link for customers to leave new feedback in text or voice. 3. View attribute scores, trend charts, and emerging themes, and click any score to see the exact quotes that influenced it.
Core features of Backsy.ai
- Collect feedback via voice or text
- Upload CSV files from surveys or support tools
- AI scores feedback against custom attributes
- Click any attribute to see evidence quotes (positive, negative, neutral)
- AI suggests new attributes when themes repeat
- Track trends over time with deltas
- Share visual reports with stakeholders
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